I tried to place an order online and send it to my family in Maryland for the holiday. What a mistake that was, instead of sending it to my nephew, I sent it to myself instead.
So I called your customer service number, 1-800-591-3869, and was told I was unable to cancel the order or change the address even though I just placed the order. So I thanked the individual and hung up. I called back again in hopes of finding someone to help me. And again I was told I couldn't change the address or cancel the order.
I was told to wait for it to be delivered and refuse delivery. That I should place another order and be charged again. I'm sorry but that doesn't work for me. So now my nephew's gifts will be sent to my address because I can't find someone in your customer service department to help me.
I am a loyal customer that shops at Target at least twice a week so needless to say I am very disappointed. Regards,
Product or Service Mentioned: Target Customer Care.
Reason of review: Poor customer service.
Preferred solution: It should have been very easy to resolve since my family's address was in the system..