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I was waiting in line while 3 cashiers had to handle 1 ladies return. I went to exchange a product that was still sealed but had expired by 4 days. I also had the receipt . When they pointed out the return policy I thought to my self SO! Anyway I didn't want to...
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15 comments
#887870

As bad as your attitude is if you used your head you would have bought the same food on that day and returned the expired food claiming that you bought it recently.

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ID
#110734 Review #110734 is a subjective opinion of poster.
Location
Lakeland, Florida
Loss
$53
New Reviewer

Target, restocks a item that had been on fire before

I purchased a small Honeywell space heater from Target on 1/5/08. We took it out of the package and were about to plug it into the wall in our 3 yr old daughters room when we noticed the back of unit had burn marks all around it and some parts had melted. What if we would not have caught this and plugged it into to wall? Target repackaged , restocked and resold a item that had been involved in some type of electrical fire! For what 22.99? This company sucks and I plan on letting anyone who cares to listen just how bad this could have turned out!
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5 comments
#12814

Sorry, but I'm sure Target would rather eat the loss of a space heater that has to be damaged out than eat the loss of a lawsuit for knowingly reselling something defective. I understand why you would be alarmed and upset, but I think someone at the service desk was simply dishonest about their reasons for returning the item before you, and the employee was negligent in checking the box. Scary, but it happens.

#7689

It was just carelessness/laziness on the service desks or whoever manages the returns fault. Every returned item is supposed to be checked before reaching the floor again and before you give a return.

Did they even look in the box? Maybe, maybe not.

Also damaged items are supposed to have a tag.

It probably wasn't to make money. There are lazy people in every type of store unfortunately.

#6699

Use a little common sense before going off the deep end?

It's quite possible that it was returned by someone who ruined it and didn't bother to mention that to the service desk.

It's impossible to check every single boxed item that gets returned.

#4313

I worked at Target too, and somebody should have scanned it out of the system as soon as they saw it and taken it to the back room to be disposed of and reported it to the manufacturer. Negligent at best.

#2264

Actually, i worked at Target and why would the employees knowingly put damaged merchandise back on the shelf?? We WOULDN'T!

we don't get paid any extra for making sales. Think about it. It was probably returned because it was damaged and another employee grabbed it off the counter thinking that is was supposed be put back out. It happens.

People aren't perfect.

So NO! Target doesn't knowingly stock items that have been on fire.

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ID
#110463 Review #110463 is a subjective opinion of poster.
Location
Macomb, Michigan
New Reviewer
This is the letter I sent to a corporate address yesterday that is probably just going to file into someone's spam box: I left the Farragut SuperTarget yesterday biting my tongue hard. I had to do this in order to keep from losing my temper in front of my 21 month...
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4 comments
#421452

Target's store teams are too reliant on the genius product and marketing that comes out of the home office. At the store level the service is downright disappointing and I agree with Travis.

I am a cashier at the TC Target and I am constantly enraged at the way I see leaders and managers treating guests, but I have no power. I'm sorry you had to experience this. To me this would have been such an easy fix to keep a loyal customer happy, but they dropped the ball.

What\'s $20 in the long run? Someone needs to go back to business school.

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#110258 Review #110258 is a subjective opinion of poster.
Location
Knoxville, Tennessee

Buyer beware

With this busy time of year (Dec) I misplaced my receipt. it's seem I made 2 major mistakes with giving target my business 1) I lost my receipt 2) I paid cash. Without receiving any sympathy after talking to two managers and speaking with customer service 800 number I was told sorry, you will not get a refund and to make matters worse I would not even get a store credit. Another policy (to my surprise )is that any Christmas gift (or any gift) purchase will not be returned if you don't have a receipt or the gift givers credit card. I guess you have to hope the gift giver will let you charge back on their credit card. I do know one thing they won't return and I won't either. PS if the gift is under $20.00 they will give a store credit, not over $20.00 how many gifts do you think are under $20.00 buyer beware.....
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ID
#110190 Review #110190 is a subjective opinion of poster.
Location
Stockton, California
Product
Target Gift Card

Target has rediculous policies

A Trouble game was purchased for my granddaughter for Christmas and when we opened the box the graphics sheet to the playing board was missing! I didn't have the receipt, but only wanted to exchange the game for a game with the graphics, so that we could play it! Because I didn't have the receipt, they insisted on giving me a Target gift card for 2.50 less than the game cost! This meant that I had to go purchase the new game and pay additional money as well! I disputed this until I was blue in the face and then the manager had this clerk call some Target customer service dept. and all that person kept saying was it's policy. I asked for his manager and was told that I would be told the same thing by him, it was policy! By that time, I had heard about their *** policy one to many times and told him not to say policy one more time and to let me speak to his manager. Can you believe he had the audacity to repeat to me that the manager would just tell me the same thing, that it was policy! Well, at that time, I had had enough, so, I told the store manager that Target had lost a good customer over 2.50 and his reply was "sorry"! Please keep in mind, the game was defective and I just wanted to exchange it for a playable Trouble game. Needless to say, Target has lost me and my two sisters as customers, as they were with me! Target, thanks for creating a PMCE (positive memorable customer experience) for me that day (not)! You see, I'm in customer service, also, and would never dream of treating my customer's in this manner!!!
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3 comments
#16496

Target has "rediculous" policies, and you can't spell.

#12286

I just had a similar experience, and will no longer be shopping at Target. I purchased a defective TV table set (Target Home brand!), or should I say just poor quality.

Since I am a student and on a very tight budget, I know that I have to care for and maintain what I have to make it last. I paid almost $40 for this furniture, and thought they would be pretty sturdy for the price.The cheap stand broke into several pieces and I took it back to the store (mind you, that is no simple feat in New York). I still had the receipt, but was told nothing could be done because it was beyond 90 days.Come on! This is furniture- it SHOULD last longer than 90 days.

I was told that I could call Customer Relations to get information to contact the manufacturer. I called, but the no one could give me the manufacturers information because it was an overseas company. THIS WAS A TARGET PRODUCT, and it was sold in Target stores, and they had no information for me. Not only would they not return, exchange or give store credit, but they could not even stand by their OWN policy of providing manufacturer information.

I even told them I was reading that they would provide such information/assistance if a there was a return with an \"expired\" receipt directly from the sign right there in the store at the customer service desk ! I was given the same run around after talking with FOUR different people. Person to person, and all they could say was policy, policy. But they were not even following there end of the policy!

When I pointed this out to the final person, she said that she did not have time to debate this matter with me, she needed to hang up and handle another matter!! Can you believe it!! And they call themselves Customer Relations!

I am left with a $40 piece of poor quality wooden mess that I will throw away, and a determination not to shop at Target. I will tell everyone I know about this experience, because a store should be accountable for selling shotty furniture, having such poor customer service, and failing to follow their own policy which they so strictly enforce on their customers.

#3264

I had a very similiar experiences with the Target store near me on 2 separate occasions. Both times defective merchandise, both times they said they could do nothing.

After the second time I finally called their customer service line. I got the exact same response you did. I stayed very nice and calm the whole time on the phone. I just kept explaining to them that they were losing literally thousands of dollars a year in revenue over $40 in DEFECTIVE merchandise.

They were ok with that!

I am in customer service too and I also could never imagine treating my customers like that.

Not to mention the fact that it just does not make good business sense. These types of rigid black and white policies that are only in the interest of the company are going to catch up with them eventually.

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ID
#110033 Review #110033 is a subjective opinion of poster.
Location
Ruther Glen, Virginia

Targets Return policy stinks.will not shop there anymore

December 30, 2007 To whom it may concern: I was recently at a Target store and disappointed not only in the customer service that I received but also in the policy that Target holds for returns. I am an avid shopper at Target but I have vowed to no longer shop there after today. I am not big on returns so I am not familiar with the policies that Target holds. For the holidays I was given a gift from a family member. On the gift it states it is from Target. Because it was a gift I naturally do not have a receipt. The young lady at guest services told me that for any item that is over $20.00 dollars they do not take returns nor do they give a merchandise credit. The item in question was $26.99. So $6.99 was an issue for a billion dollar company. This concept is beyond me why a company would not issue a merchandise credit when I would have to turn around and apply that merchandise credit to Target, so essentially you are getting the money and item right back. Our purpose in the store today was to make the return then purchase $149.99 phones and groceries. Thanks to your policy I will no longer put my money towards Target anymore and advise my friends and family to no longer shop there. I left your store today truly upset all over $6.99. That is highly inexcusable! It is the holiday season and not having a receipt is the norm! I myself do not think of myself as a complainer. It takes a lot to upset me and to actually take the time out of my day to make a complaint. But this upset me so much I just could not ignore it. I am the average Joe. My family is middle income. I am a teacher and my husband is a police officer and like most people in the world we work hard. In the grand scheme of things no longer shopping at Target is low on my list of worries but feeling like I did today at your store, like a nobody, was terrible. I am not sure why I am even bothering writing a complaint that will just get thrown out but maybe enough people will complain and that policy will be modified and customer service will be improved. Best regards, Paula
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2 comments
#2442

I completely agree! My husband and I just recently got married and we have a number of duplicates that are OFF OF OUR WEDDING REGISTRY that we are stuck with because they will not even allow us to exchange for things off our registry.

We were givin these gifts and cannot help that we received mulitples. So they just (rudely!) told us that we are just stuck with two items and they cant do anything about it.

So now we have just completely wasted $150-200 of other peoples money and gifts that were for us for a wedding. I have always been an avid target shopper, but after this horrible experience, I will not shop there any more and will also be discouraging anyone from registering there.

#2318

I could have written this post! The exact same thing happened to me.

All I wanted to do was exchange some of my toddler's gifts for a larger size but since they came to $28 we are stuck with two pairs of pants that don't fit. Since I have NO self control in the baby aisle, I had a cart filled to the brim with over $200 worth of stuff, none of which came home because I refused to spend a dime if they couldn't do me the courtesy of swapping the exact same, mint-condition pants for ones that fit!

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ID
#109623 Review #109623 is a subjective opinion of poster.
Location
Norcross, Georgia
Loss
$26
New Reviewer

Target Stores Return/Exchange

Target has the worst return/exchange policy of ANY retail chain. My son received a video plug and play game for Xmas that I didn't approve of - it had a gun. We returned it to Target knowing that's where it came from. No gift receipt. They REFUSED to exchange it or give store credit. Their website has NO place to file a complaint - probably can't handle the load. I went 200 yds to a WalMart and presto chango - got a store credit for $43.15 for my son to spend as he wishes. Target's return policy is archaic and unreasonable. No wonder WalMart is #1. I don't like the way they treat their employees but they sure know how to keep people coming in. I will write a real paper letter to them and only hope I can find an address to send it to. Doesn't seem like they much care. My advice - stop going to TARGET.
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ID
#109604 Review #109604 is a subjective opinion of poster.
Location
Mukilteo, Washington
Loss
$39

LAST $ I'LL EVER SPEND IN A TARGET STORE

I tried to exchange a pillow I received as a Christmas gift and all I wanted was the same pillow in a different color. The tags were on it so they knew it came from Target. Did not matter, without a receipt nothing would be done (it was $24.99). This tells me they think it was stolen and I am so insulted. I explained how I didn't want to ask the giver for the receipt because it would make them feel bad. Well, now I am going to ask her for the receipt and will inform her of poor customer service. The gal who gave me the pillow was already done with Target, she only went there because of my request. She had a wedding registry there in August and could not exchange or return some duplicated and unwanted gifts. (They did not update the registry often enough so she got duplicates of several items). Apparently, Target does not value my business. Today I am calling to cancel my Target credit card and will begin to tell everyone I know to avoid Target stores. So long customer service. So long Target...
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ID
#109434 Review #109434 is a subjective opinion of poster.
Location
Columbus, Ohio
Product
Target Gift Card
Loss
$24
New Reviewer
Target was my favorite store to shop in. Was being emphasized. This Christmas alone (not counting all other holidays and misc. shopping trips year round) I have spent more than $1000 at Target!! So as a loyal customer I expect to receive a certain level of care and...
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2 comments
#5064

Hi:

I had the same problem with Target. I could never return a table I received as a gift. The table had a lot of deffects, and it was broke, and with all of these, they did not care.

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ID
#109391 Review #109391 is a subjective opinion of poster.
Location
Los Angeles, California
I doubt I will get a reply. Return Policy Dispute today. I called my local target today looking to return a PS3 HARDWARE console that I purchased not more than 48 days ago. I was told that I could not return the item and i should refer to the policy for target...
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2 comments
#51111

Maybe you should try reading the return policy correctly.

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ID
#109340 Review #109340 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$540
New Reviewer

Target Store Exchange

I recently had to return a Mod CD player to Target because it did not work. I told the CSr that I simply wanted to exchange it for another one that did work. First she told me I could not exchange it or get a refund without a receipt. I explained to her that i did not want a refund, simply to exchange it. Again, she quoted their policy and proceded to point at it above her head and tell me that it was posted all over the store. I then explained that my company had purchased gifts for over 100 children through Children's Restoration Network and that I had no idea where to get the receipt. (She looked at me as though she had heard that story before) AGAIN, she quoted the policy. I finally said, look! you are going to have so many pissed off customers after Christmas who will want to EXCHANGE an item without a receipt. All I want is what I paid for. She FINALLY agreed to let me go and see if the "exact same item" (she made that very clear) was in the store, so I proceded back to electronics for my 24.99 CD player. I found the item and brought it up front. I asked her if I could open it to make sure this one worked and she informed me that it would because "those items are never returned". I felt like a complete *** the way she treated me! That is the LAST time I shop at Target. And I will tell all my freinds and family about it as well. This could and probably SHOULD be the downfall of Target.
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4 comments
#74275

Quote = Holly H

“All I could get were employees who rudely, robotically quoted the " no return or exchange without the receipt" I don't believe that this is reasonable during the Christmas season especially.”

Just an observation from the Customer Service counter (and other customer interactions). A guest that does not get their own way, regardless of policy or the interpersonal skills of the store’s staff, will always and without fail say the person helping them is RUDE.

There is a fundamental problem in modern society. Anyone blocked from what they expect (rightly or wrongly) must have been offended, cheated, or somehow put down.

We live in a society of unreasonable expectations and entitlements. It’s all very sad.

#74272

Quote = Lisa.gore

“I recently had to return a Mod CD player to Target because it did not work. I told the CSr (SIC) that I simply wanted to exchange it for another one that did work. First she told me I could not exchange it or get a refund without a receipt.”

Let’s stop you right there. Why do you suppose the store requires proof of purchase for an exchange? If you noodle through the problem you too will insist on a receipt before making an exchange, regardless of how deserving the guest’s story may sound.

Quote = Lisa.gore

“I then explained that my company had purchased gifts for over 100 children through Children's Restoration Network and that I had no idea where to get the receipt.”

Then how do you know that the item in question was purchased at a Target store?

Quote = Lisa.gore

“I finally said, look! you are going to have so many pissed off customers after Christmas who will want to EXCHANGE an item without a receipt.”

Really?!?

Quote = Lisa.gore

“All I want is what I paid for.”

Interesting. If you did indeed pay for this item then you would have the receipt. Unless the item in question was a gift or sold to you by another entity. In which case you should take it to their return desk for exchange or refund.

Quote = Lisa.gore

“I asked her if I could open it to make sure this one worked and she informed me that it would because "those items are never returned".

What is so hard to follow? The previous items that are returned to the store are returned to the vendor for credit. Unless they are in 100% unopened condition (an unwanted gift for example) the items can’t be put back on the sales floor. The TM should have told you this but was probably wishing for you to go away by that time.

Quote = Lisa.gore

“I felt like a complete *** the way she treated me! That is the LAST time I shop at Target. And I will tell all my friends (sic) and family about it as well.”

Well, so you should. If you did you part as a guest instead of ranting and raving and not listening to the TM or following the stated policy, you would have got your defective item exchanged and be on your way. Feel free to tell everyone you can, I don’t think you have nearly the influence you imagine, and if you did you would not be wasting your valuable time on this forum. You are now committed yourself to a life long boycott of a major retailer over a $25 transaction? What are you priorities in life?

#74265

Christmas 'tis the season... for crooks trying to pull all kinds of *** on retailers.

Anyone who's worked in customer service, knows the stories and lies that customers bring.

Bending over and taking it does NOT equal "good" customer service, it leads to higher costs to others. I say this as a small business owner NOT as a corporate face..

#1930

Very typical of my experience with Target and trying to return a Christmas gift. I was familiar with the store return policy however, I felt like I had extenuating circumstances and was just trying to exchange a gift. All I could get were employees who rudely, robotically quoted the " no return or exchange without the receipt" I don't believe that this is reasonable during the Christmas season especially.

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ID
#108975 Review #108975 is a subjective opinion of poster.
Location
Atlanta, Georgia

Sale Price Refund not given

I purchased an item on November 29th as a Christmas Present for $69.99 and three weeks later it went on sale for $49.99. When I went to Guest Services to get a $20.00 Credit with my receipt, they said I had to return the product and re-purchase at the lower price. I find it ridiculous that i should have to bring back an item (Box is very large and bulky) return the item then turn around and re-purchase just to get the lower price. Just about every major department store offers a 30 Day price guarantee - except Target. Well I spent my last dollar at Target.
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2 comments
#13130

Oh grow up, if you want the cheaper price return the product and re-purchase it or pay an extra $20. It is called making choices.

Surely your parents and teachers taught you to do this.

It is also called not getting your way all the time. Surely your parents don't give in to you always.

#13125

Well I am tired of hearing about y'alls complaints against Target. You all are clearly idiots, just get to know their policy and everything will be ok. The sale has to be within 14 days you dip.

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ID
#108819 Review #108819 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
New Reviewer
On December 01,2007 I purchased a pre-lit Christmas tree at Target for $179.99 (regular price $199.99). On December 08,2007, Target put the same tree on CLEARANCE for $139.99. I still had the receipt so I went to Guest Services to get a price match and was told that...
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6 comments
#81102

What are you thinking? Most stores will give a credit for "sale" prices.

"Clearance" prices are another thing. At the end of the selling season stores will drastically reduce prices to clear them out and make room for the next season's merchandise.

If you want the low clearance price wait till the end of the season, of course you take the chance that the item you want won't be there. I hope you will check the price adjustment policy where you shop next, if you end up shopping where I work you will find the policy is the same--NO PRICE ADJUSTMENTS ON CLEARANCE MERCHANDISE.

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#108662 Review #108662 is a subjective opinion of poster.
Location
Birmingham, Alabama
New Reviewer

Target is the worst

I placed a order with target on line, called them back to cancel it 45 minutes later and they wouldn't cancel the order, my fault for dealing with them, but come on 45 min later. That's their ploy for getting your money super fast, I called 3 other places and they say you can cancel order within 24 hours. Target is the worst place to order anything on line!!!! Beside the fact I was on the call for 40 minutes trying to get someone to help me who spoke English! then I got the supervisor who was no help!!!!!
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4 comments
#158095

this is exactely why you should have gotton your parents permission before placing an order online.

#157900

Unfortunately Target.com and Target work independently.

#5956

If the call center you called couldn't cancel the order, then it means it was already at the warehouse being processed for shipping, where they would have no control over it.

#3293

That's Target for ya, I will not shop there anymore. Come to the one in Bismarck ND, you will get even better service !!!!!!!! Thats Bismarck North Dakota.

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ID
#108634 Review #108634 is a subjective opinion of poster.
Location
Boston, Massachusetts
New Reviewer
I purchased a pair of drapes for my daughters college apt. We misplaced the receipt and found it after 90 days. The color we purchased did not match the furnishings. I went back to Target after finally finding the receipt to see if they still had the drapes. They did...
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6 comments
#220838

Here we go again. It seems like another person who expects them to bend the rules for them.

If you really were a long time shopper as you claim to be you would know about the 90 day return policy.

Maybe like Irish said not physically but mentally you really are ten years old. Your behavior sure reflects this.

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ID
#101572 Review #101572 is a subjective opinion of poster.