Teddi Iph
map-marker Walnut Creek, California

Red Card Number

I went to purchase over $100 in merchandise and was told since I accidentally through away the receipt with my new red card number I could not get the 5% until my card arrived. There is no way to find me in the system. Really?!? You took my checking account info, I am sure that is attached to my social security number. I find it hard to believe you systems are not sophisticated enough to do this tracking.I left my merchandise with the friendly, but unhelpful customer service. I am a pissed consumer and plan to shop else where in the future.
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9 comments
Kirkham L

My suggestions for you..NEVER throw away receipts. Even if it was a small shopping.

How about if you double scanned items and later you found out that it costs you more than you bought?

So, don't come & complain. You got what you deserved!

Guest

Oh no! You were a silly head and threw that old receipt away!

And you want to get that 5% off of the 100 dollars you spent as a regular consumer without having proof or using your RedCard? How barbaric of the corporation to not collapse to your desire to use their privilege without providing proof that you are part of the program.

And how terrible that they do not allow access to your personal information by hundreds of thousand of employees that will most likely not be working at Target in the next 2 or more years. Yes...it is Target that has wronged you....

Guest
reply icon Replying to comment of Guest-629529

Sure hmiller18. Just because every other store on the planet can pull up your charge records doesn't mean Target will.

This they protect your privacy for, but not to purchase items you have to prove your age for, duhhh. DON'T YOU GET IT, SILLY HEAD?

AND you plan to shop somewhere else? Targets' employees MIGHT get mad and call you names!

Guest

WOW! you are *** Target doesnt have that info on file for YOUR SAFETY!

Or any of the team members could steal your soical. This is to keep you safe. Maybe in the future you wont be an *** and throw away you temp.

card. This is not the companys fault this is your fault.

Guest

People either complain that companies are stealing personal information, and people complain that they aren't for their own benefit such as this. Why should the store be liable for receipts when the receipts are the customer's responsibility?

Guest

Oh pleze - they can change their software. Go sell that c.r.a.p.

down the river somewhere like naive town.

They are protecting our data from ......ourselves? By scanning it into THEIR computers?

Guest

I use to work at Target. They do it to protect your data. It's too easy to scam that info.

Guest

Oh - they will miss your entitled *** if it's holding money. Good for you!!

Sara L Xph

I'm sure they'll miss your entitled *** :roll :roll

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Anonymous
map-marker San Francisco, California

Can't get a copy of receipt at Target

We purchased a camera at Target in April 2012. We lost the receipt. The camera stopped working. I was told by the manufacturer that I needed a copy of the receipt in order to get a new camera. I called Target and talked to a person in the customer service department. I was told that since it was over 90 days I needed to call Guest Relations. I called Guest Relations and a man asked me for the type of camera (did not ask my name, the date purchased, etc.). He put me on hold for 1/2 hour. I called the store in Edina back. A person in customer service transferred me to someone--he hung up on me. I called back and was told to call Guest Relations again. The person in customer service at the Edina Target said that "it is too bad that Target is outsourcing the guest relations department." I called the 1800 # again and the woman I spoke to said that guest relations cannot get receipts for customers if the purchase is over 90 days. I called the store back and asked for the store manager. The store manager in Edina asked me for the date of purchase and total purchase amount. I gave him the information. He told me he could not get the information and suggested that I take the camera to be repaired at my expense at National Camera. I told him that Guest Relations will not give copies of receipts if it is over 90 days and he said that he did not know that. I asked if I could speak to a manager at the corporate office and he refused to give me a name. I called the corporate office and the woman I spoke to refused to give me a district manager. She said that it is up to the customer to save the receipt. She said that Target will not give a customer a receipt if it is past 90 days. Why is Target Customer Service and store managers telling customers to call Guest Relations for copies of receipts if Guest Relations will not give out receipts past 90 days? I spent 2 hours on the phone trying to take care of this today. It is interesting that Best Buy, Walmart, and many other retailers will give customers copies of receipts and can provide information for warranty issues. If you lose your receipt for a Target purchase, forget trying to get any help from anyone at Target. You might want to shop at a different retailer.
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Loss:
$50
6 comments
Guest

I had a similar situation happen to me with a lost receipt; unfortunately, I have to agree with the consensus here. It is up to the customer to keep up with receipts, and the attitude of the poster here was abysmal, especially considering it was HER responsibility. It is nice for Target to help, but let's face it, that's just a nice thing that they can do some of the time, not what they OWE us.

Andrea Ahw

You are an ***. Plain and simple.

Guest

The reason they could not find your receipt in their system after the 90 days is because receipts expire after the 90 days. They do keep them for longer to accomidate longer months and to help guests.

but the do delete them after time. I mean Why do you think someone would keep track of something that was of no use.

Guest

Of course, losing or misplacing a receipt is your fault/problem. Heartless has NEVER lost ANYTHING in their life and you are the ignorant person who needs to pass apologies around like candy.

How dare you ask a company to help you after a purchase? Who do you think you are? The nerve of some people - losing their receipt AND asking for help at the site of the transaction afterward??? You bad, bad, nasty, greedy American!!

Shame on you for even entertaining the thought that Target has to help it's "guests" after a sale! You are the bane of the existence of the Target corporation and should be put on a torture rack in some desert somewhere and left to suffer for your "error". You make me think of David Copperfield, who had the nerve to ask for "more, please"!

Heartless is right - no more for you!!!!!!!! :( :(

Really, Heartless from Chaska, you redefine stup*d and hateful!!!!!!!!!!!!!

:p :p

Guest
reply icon Replying to comment of Guest-575768

Hey the OP is not six years old they are an adult. Therefore they should accept responsibility for losing the receipt, and realize that the world does not revolve around them.

Guest

This is your fault/problem! Target clearly told you if it was past 90 days there is nothing they could do for you.

It's your responsibility to keep the receipt not Target. You failed to do so. Take responsibility, stop trying to blame others for your error.

Target owes you nothing. You owe everyone you called an apology for being rude and condescending.

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Jeryl Ixz
map-marker Omaha, Nebraska

Refuses to admit they are wrong

Ordered a 2 piece swimsuit for daughter and elected to pay the extra shipping to expedite. When it tells you to review your order you have to make sure that you checked marked every item in your order for the expedited delivery. Who would choose to have only one item shipped for more? Calling customer service was like talking to a wall. There is no "I am sorry that is confusing" -- you get, you SHOULD have checked more closely. I order online from various companies all the time. I have NEVER had this type of experience. They refuse to apologize or make it right. I tell everyone of this experience. I won't even go in the store anymore. TARGET SUCKS!
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Loss:
$20
3 comments
Patrick Nkk

oh shut up and just check the boxes.

Guest

How do you people get through life without a brain. Every websit is different.

I look over everything before I hit submit and I do not cry because they expect me to hit too many buttons. If you had a brain you would know that they ask you to check each item you want express shipping on because it costs exta and if you only need one of the items shipped express why would you want to pay the extra shipping for all of the items?

Guest

I, too, ran into the attitude you did at Target. My experience was in-store.

Not only did they not admit that they were wrong, they blamed me (like they did you) for not "inspecting" four boxes of contents before leaving the store! And I, too, tell everyone I possibly can about the experience.

Target is unreasonable with their policies, and their personnel seem to be schooled in blaming the customer. I wouldn't do business with Target again when other stores are much more customer friendly.

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Anonymous
map-marker Bloomington, Indiana

Target RedCard customer service is a joke.

On 11/22/2012, at 3:33 PM, an unknown and unauthorized person used my Target RedCard number and billing address at Wal-Mart.com to purchase 4 Verizon pre-paid phone cards for a total of $214.04, and had them delivered to an e-mail address (not mine). Once I discovered the fraud in early December, I called customer service for guidance in the process. I was informed they would remove the fraudulent charges since they could get no information from Wal-Mart.com. The charges were removed. A few weeks later I was contacted by phone and e-mail requesting more details to be faxed to them. A few weeks later I received a letter, informing me new information revealed that it was actually me who had made the purchases and the charges were reinstated. As 'proof' of this, they provided 'evidence' in the form of a chart full of seemingly random numbers and codes. No interpretation and no explanation were offered. I left an e-mail message with Target informing them I would be handling the rest of this matter on my own and would then be closing my account. I contacted Wal-Mart.com and two different customer services representatives confirmed, in a very short time, this was a fraudulent charge on my account. I filed a report with them and later received screen shot details of the purchase, including phone numbers, e-mail addresses, and IP addresses that are not mine. I was finally contacted by Target, by e-mail, asking for another chance to correct the situation, along with the suggestion that they still needed some document from me. I called the number provided to me to learn what additional information i now needed to provide. I was not helped, but, instead, forwarded to another representative who was not at her desk. I left a voice mail message that was not returned. I e-mailed back to explain the number I was giving led to a dead end. I was promised a return contact within 48 hours. After 48 hours passed, I again e-mailed seeking assistance. I was advised I would be contacted after the investigation of my claim was completed. I responded by e-mail trying to explain that they were sending me around in a circle. I have had no return response since then. Unfortunately, I cannot do this on my own, it seems. I suspect they know I need them and I feel held hostage to their whims. I just want the fraudulent charges gone.
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Loss:
$214
1 comment
Guest

YEAH, WELL GOOD LUCK WITH THAT.

Trying to get help from Target is an exercise in futility.

They will give you an unbelievable run-around and in the end, tell you that the problem is yours and it is your responsibility to rectify it.

I hope you can resolve this matter, but have small hopes of that for you.

Your best advice here is to NEVER, NEVER deal with Target. They are legal crooks and will put the screws to you and your bank account.

Anonymous
map-marker Los Angeles, California

Poor training bad customer attention

I came to the U.S. to visit my mom for two weeks, While in los angeles I got sick withflu I went to target on firestone in south gate CA and tried to gee some cough sumedicine when the cashier asked me for my ID I showed her of course my home country ID because Im not a U.S. resident I just came to visit my mom. The cashier did not accepted my ID and instead of trying to do something like calling the manager to check for my age she told me that she cant accept my ID I dont know if she is racist or the store itself teach the workers to be racists. I understand if that is a store policy but not trying to at least help in another way is something I cant believe. Its like you are allowed to como a visit your relatives but you are not allowed to get sick. Somehing very sad in a country where people comes from any place of the world. And for my experience i will not visit that place never what a poor trained people
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5 comments
Guest

I work in electronics but anything that you need to be 16+ to buy, you need an ID for, the cashier should have asked you for a birth date and called a manager to clear it through the system. We aren't racist.

It isn't even us carding you. The system does that and we have no choice but to do it or else you cannot check out.

Guest

Target always asks for ID when purchasing cold medicine and even rated M video games and lighters. It is what it is.

Gotta deal with it.

If you don't have an ID, the cashier asks for your birth date and calls a manager over to override it, no questions asked. So yeah it definitely isn't anything to do with race.

Guest

It was your great misfortune to go to Target in search of medication that would help you during your sickness. Target has employees and managers who have no concern with the public's well being.

You probably should have seen a medical doctor at a walk-in clinic who could have treated the flu, but being a visitor to our country, you would have no way to know this.

Your mother should have suggested that option to you.

On behalf of myself and others who have had the blessings of traveling overseas, I am sorry that you had such a bad experience in our country.

Should you visit again or even stay in our country, please take some advice - NEVER SHOP AT TARGET. They only care about taking your money.

Guest

Racism has nothing to do with it. It has to do with what is an acceptable form of ID and what isn't. Stop playing the race card, it's pretty disgusting.

Guest

If you were sick, why didn't your mother go and get your cough medicine? If you had the flu you were spreading it around by going in a store, yourself.

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flybyknight o
map-marker Reno, Nevada

Target, incompetence or ignorance? Canceled orders=Pissed off consumers

This is the 2nd year in a row Target takes orders that they can't fulfill. Back to back Christmases, customers who were lured in by great internet deals during Thanksgiving's Black Friday-Cyber Monday. And back to back years, Target backs out on their customers, sending thousands into that "last minute shopping mode" that well love... $199 PS3 bundles, sound too good to be true? Maybe if you ordered through Target. After pushing back delivery dates to just before the big day, Target cancels orders all together, leaving customers feeling jilted and now trying to sift through overpriced leftovers. I asked Target if they had another Play Station Bundle available and if I could change my order to that bundle if at all possible. "You could upgrade to the Move bundle for $350.00", was the reply from the service rep. I was not really interested in the Move, we have Wii so motion controllers were not on our wish list. But, I also know that, thanks to Target leaving people like me hanging for the last few weeks, while we waited for the merchandise that we had ordered and expected to arrive, bundle deals are few and far between and those Black Friday prices won't be seen again for about another 11 months... I still asked the service rep about the move bundle. I also had asked if Target would somehow make good on the fact that they are screwing their customers, and if they would possibly give me a break on the PS3 since I was looking at nearly a double in price. In the end, they wouldn't even give me a $20 gift card for the inconvenience or even .50 cents so I could call someone who cares... Target doesn't care who they *** on or *** off. Last year didn't cost them enough customers I guess, maybe this year will. I know it cost me an additional $100, a 1/4 tank of gas and 2 hours of stressful, last minute store hopping, to find a PS3. I missed out on Amazon and Walmart Bundles for much less than I payed for one today, and if I had just payed attention and read about Target's horrible history of doing just this, http://www.bradsdeals.com/blog/2011/11/30/dude-w I would have ordered through one of the aforementioned stores and avoided this mess to begin with. I have always shopped Target, not exactly my store of choice but now it will be my store of last choice. After placing nearly $500 in orders with them this holiday season, and close to that much last season, I will not be doing the same again. If you are looking for a Merry Christmas and not a big Bah Humbug then I would advise not ordering online through Target and if you appreciate a business who respects their customers, then you may want to do your in-store shopping somewhere else too.
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Loss:
$140
1 comment
Guest

This post is continuing proof of how little Target is concerned with their customers. They have no concern for their customers, much less their satisfaction with the manner in which a potential return is handled.

Please take this as a warning about shopping at Target.

Not everyone knows about these complaint sites, so it is encumbant upon each of us to warn our friends, family and acquaintences how despicablly a customer with a problem purchase will be treated.

Anonymous
map-marker Buffalo, New York

Missing parts

On 3/16/2013 i purchased a black accent cabinet at the walden gallery location.The product number is #24912****. After opening package at home a couple houts later,i noticed parts were missing. The two glass doors and the shelf.I called the Target store to complain .They did not have anymore of those cabinets only the display model.They called three other stores with no success.The closet store was in Batavia which is 50 miles away.I have been a loyal customer of target for at least the past ten years.I'm hoping target can either find the missing parts or a complete replacement would be fine.

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Loss:
$124
3 comments
Guest

Hey Person - "And..." isn't attitude. "And ..." is, "we can't do anything for you"; that's not attitude, that's reality.

Anonymous should contact Target and plead for their help, but you can bet your Florida sunshine TARGET WON'T HELP THIS POOR PERSON!!!!!!!!!! That's what most of these postings are all expressing.

Target won't help anyone who has already given them money.

Guest

"and...?" what? This customer expressed disappointment because several parts were missing from their package.

It's not his or her fault. Target isn't cooperating with this person, who sounds way more reasonable and less angry than every other weirdo crybaby who posts here.

They're just asking for a replacement or the missing parts, not a freebie. I don't see the big deal or a reason for your attitude.

Guest

And ........?

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Anonymous
map-marker Columbia, Missouri

Discrimination

I was working on the remodel team I had a problem with the person who was over our shift and filed a complaint with corporate over it. When it came to deciding who got to stay on permanent and who didn't I was let go. I am 53 years old there was another person over 50 let go also, as were 2 or 3 others. They kept one's that started after we did and also missed a lot of work. Also I was not given my last check on my last day. Target is a JOKE I will NEVER SHOP in that store agaim. I have filed a complaint against them with labor relations. Also buyer beware buying food they don't rotate their product plus their store is FILTHY dust on top of baby food so thick you can write in it......TARGET SUCKS!!!!
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4 comments
Guest

I haven't experienced a remodel at Target but I have experienced Target and a remodel at a different company. First of all, they take advantage of the remodel position because they can easily let you go if they want to.

As for Target's hiring practices, I don't understand them whatsoever. They hire people for a position that requires lifting 40lbs who can't even lift 10lbs. There are plenty of positions to work people into that are fitting for them so they can't be sued for refusing a position that someone is unable to perform. We had the same people ALWAYS calling out, going home early, starting trouble with people, not working, and they would let them get away with it while riding those who work hard.

I have had my life threatened by crazy Target employees. I've had management retaliate against me.

I have texts from a member of management going back 2 years of inappropraite stuff & pictures. There is just no morals in that place.

Guest

I have been to this target a ton of times and I have seen plenty of people over 50 who work there and have worked there for years, so you must just suck if they got rid you. Gotta love people who look into lawful action when they just don't make the cut.

You were hired seasonally, you were fired seasonally...get over it.

Guest

Tough stuff - being fired from ?Target?

That must be a really sucky job!

Guest

Let me see if I get this straight. You filed a complaint with Corp.

against your supervisor and are shocked you were let go. Welcome to the real world. Nobody cares about you. To them you were a trouble maker so to secure your supervisor's job they got rid of a troublemaker.

That happens in business all the time.

That is why I do my job and leave at the end of my shift and I do not make waves. Learn that our you will be fired at any job you get.

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Bennet Hyj
map-marker Madison, Wisconsin

Horrible "Customer Service" Experience

I am absolutely disgusted by the extremely poor and unsatisfactory "customer service" I have received through Target. After having no issues through our wedding registry, my husband and I have had a nightmare experience with our baby registry. After registering with Target, we were told that when any item was discontinued or was put on clearance, we would be notified via our registry or email. While doing some shopping in stores, we noticed that our pack 'n play, travel system, high chair and swing were all on clearance. Luckily, we had already received our travel system and swing, but the pack 'n play and high chair were no longer available in stores. I (8 months pregnant) then called my local store to ask why we were not notified. I was told that it is not protocol to notify customers if items on their registry become unavailable. I explained to her that the employees working to set up registries need to be better informed of their protocol. I then asked for the number to customer service so I could talk to them about the situation. After sitting on hold and being transferred to 2 different "customer service" reps, neither or which spoke understandable English, I was transferred to someone I could slightly understand. Just as a reminder, I am 8 months pregnant and extremely stressed at this point. I was told by a rep that the reason I did not receive any notification was because their registry system has had a glitch for over a month. The "glitch" did not allow for us to be notified. I responded by saying that because there been a "glitch" in your system, I, the customer, is being punished by having to pay higher prices to purchase the items online, where they were currently still available. I then mentioned that it would be extremely helpful and would help me view the company better, if they would ship the 2 items to the store so I can purchase them for the current clearance price, which was $30 cheaper for each item. I was told that this could not happen because Target stores and Target.com are two completely separate entities. I laughed at this and explained that it was absolutely ridiculous to even state that. I got angry after being told that I had to buy it online, and hung up the phone. This was Day #1 of dealing with them. On to Day #2. After finally finding a location nearby that carried the high chair, I purchased it for the discounted price. (Now, I had to contact the stores, because customer service at my local St. Peters, MO store told me that they had no way of checking stores and that I needed to look up phone numbers and call the stores. This was shocking to me, as I am used to stores bending over backwards to help.) Anyways, on to Day #2. After purchasing my highchair at the Chesterfield, MO store, I asked about when I would be receiving my 10% discount coupon for closing out my registry. No one at the store, at 6:00 pm could answer my question. I was told I could call and talk to customer service about it. Umm, no thank you. I left, after I had a worker ask if I needed help carrying the high chair out to my car. When I responded yes, as I'm 8 months pregnant and shouldn't be lifting large items, the worker then rolled his eyes at me because I needed help. RUDE!!! After leaving, I popped in to a Target on my way home, and after asking multiple people about the registry completion coupon, I finally convinced someone to call and talk to someone in the gift registry department. I was told that the coupon had been sent out on that day, and I would be receiving it in the mail shortly. I was happy to finally have an answer to this one question. Later on during Day #2, my husband called to talk to customer service about the pack 'n play and to try and come up with a resolution about us having to pay more for a pack 'n play that we were never notified was being discontinued and was unavailable in stores. After talking to multiple customer service reps, 2 managers, and then a senior manager, he was told that their registry system has not had a glitch (yep, we love being lied to) and that she was sorry for us not being notified of the items being discontinued in stores. After explaining to her that we would like to buy the pack 'n play for the current in store price, we were told that is not possible since Target and Target.com are not the same store (Seriously?!?!). After arguing that as a customer, it is not fair to be punished by paying a higher price because it is discontinued in stores and not online. She finally agreed to mailing us a $20 gift card to use toward the pack 'n play when we purchased it online. Story over, nope. This evening, which is 6 days after I was told we'd be receiving our completion code, I decided to look online to see if the pack 'n play is still available. Well, guess what?! It's not available online anymore. When my husband talked to them 6 days ago, there was no mention that this item would be unavailable online. If we had been told that it would soon be unavailable, we would have purchased it at that time. Anyways, my husband continued to talk to talk to customer service, and was told that the registry completion was processed on July 2nd, but that it takes 4 weeks for it to become active and for me to receive it. Mind you, our baby will be here in about 5 weeks. So my husband and I are supposed to close out our registry with the 10% coupon, the few days before the baby arrives. And this is if he doesn't come early. Many of the items left are large, important items, such as a pack 'n play, breast pump, bottles, etc. that would be great to have 10% off of. Now my poor husband has been on the phone with Target "customer service" for almost 2 hours. During this time, he has been lied to by multiple customer service reps. An example of lies were the customer service reps saying that customer service managers are off during the weekend and another one saying that all the managers were on their breaks at this time. After telling the customer service rep, Seth, that stating the managers were off or on break was a complete and utter lie, he was transferred to a senior manager named Michelle. After talking to Michelle, he was treated with even more disrespect. He was hung up on by Michelle after he asked to speak to another manager who could offer him a better resolution than a $25 gift card, and NO registry completion code that could be used in less than 4 weeks. He called back after being hung up on, and talked to another manager who also came up with no resolution. He is currently being told that a corporate manager will not be able to contact him because it is not company protocol. But I guess it is company protocol to hang up on customers, transfer them to representatives that don't speak English that can be easily understood, lie to customers, and not offer any kind of good resolution. Mind you, not one time was my husband hostile, or did he use any inappropriate language, but he was still treated with extreme disrespect. Target has the worst customer service we have ever experienced. After this experience, and after the thousands of dollars we have spent at Target on baby items, household items, and Christmas presents, we will not be shopping there anymore. My husband and I are deeply disgusted with the kind of "customer service" we received in stores and over the phone.
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9 comments
Patrick Nkk

and you think anyone really gives a *** about you anonymous..? ooookay then, ***

Guest

:cry :cry :cry A word of advice...quit riding your broom stick into stores when you shop. You are a real pain in the butt.

This is a gift registry. If they are out of an item people looking for a gift will pick something else.

If you get so stressed out about the gifts you might get I really fell sorry for the kind of children you will raise. :cry :cry :cry

Guest

You know what, you are pregnant, If you are going to be stressed out because of a comment someone posted here than perhaps you should not be posting online. Also if they offered you $25 and you think that is not good enough you indicate that you are financially unstable. So how much did you want from them?

Guest

So, Jedi. :sigh

All you all sad because (notice how I didn't type 'cause?) no one is buying your cr@p. :cry :cry

Keep it up, *** :p

One day, you're going to make one too many false accusations, then you will truly get what you deserve for all the sh_it you post on these sites! :grin :p :grin

Guest

Jedi Knight Ethan . .

. Just for your reference, I, who wrote the post, am very financially ready to have children. I am a teacher with a master's degree in education and my husband is an accountant. I do not need Target to be financially responsible for my child.

My husband and I chose to have a child after we purchased a nice home and got married. If you are going to blast me and make rude statements, I suggest you don't jump to conclusions.

Guest

Jedi - for a "THIRTEEN YEAR OLD CHILD", you sure know a lot about parenting and finances in marriages!! :upset

Why don't you direct the OP to the polite ten year old child from Canada as a model for raising her children? :( :grin

Guest

Basically this is a person who cannot afford to have children so they were kind enough to give her a $25 gift card, but because she did not do what we call planned parenthood she wants more. Basically she wants Target to be financially responsible for her child. At least this one had a husband, a dead beat one but at least he is in the picture.

Patrick Nkk

I'm gonna assume that this LONGGGGGG comment isn't worth reading. but wait for Anonymous to copy and paste one of his/her weird comments here.

Guest

If you cannot handle this much stress, good luck with parenthood.

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Anonymous

Customer No Service

TARGET FAIL! I waited a week to received an online order only to find out YOU sent me the wrong item, I have to return the incorrect item and wait for a credit (I can reorder at any time) but I still have to wait ANOTHER WEEK????? YOU WILL NOT GIVE ANY DISCOUNT OR EXPIDITE SHIPPING FOR YOUR ERROR.......NOT A FAN! Not a good way to conduct business if you ask me and not good customer service, even with speaking to the supervisor. Said item is not available in store so now what do I do, I'm at the mersy of waiting for another week - how can your warehouse mix up a 10lbd item with a 66 lbs item?
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Loss:
$124
2 comments
Andrea Ahw

"How can your warehouse mix up an item"

Are you really asking such a *** question? You must think you are the only customer Target has.

Very few retailers will send a replacement until they get the wrong one back. Bad customer service would be telling you to *** off. Not fixing the problem.

Guest
reply icon Replying to comment of Andrea Ahw

Hello Liar. Still giving advice?

I guess that's what liars do, just keep saying stuff hoping someone will believe them.

Doesn't change anything, though. You are still a liar!!!!!

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Anonymous
map-marker Norfolk, Virginia

Mobile Gift Card never Purchsase Got Screwed

I purchased a Mobile Gift card for my sister on her birthday that was supposed to be sent to her cell phone thru text. she never got it when I called them. They got all pissy and I demanded my money back. They Then proceeded to tell me that I cant have my refund until it has been 24 hrs I called back 34 hrs later and they then said 48 hrs I had to wait. So I probably will never receive my money back I hope Target Chokes on it. Cause all they know how to do is screw people
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Loss:
$50
2 comments
Guest

I to am having problems with Target mobile giftcard delivery. I just called and was told delivery might take an additional 24 hrs.

We will see if it gets there.

However be warned, for anyone considering mobile ecard gifting, this process is not so fast and easy. I would not do it again.

Guest

So, did you get your money back?

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Anonymous
map-marker Los Angeles, California

Failed to properly enforce gift card policy

I was at the store in Santa Ana on 17th and Bristol St. today, 3-16-13, and the cashier refused to let me purchase several baby gift cards with it's own store gift card. The intended purchase was for a game for my friend's baby shower. The person in charge, Saul, said that is the store policy. I asked to show me the written policy and none was provided. I asked to speak to a higher person in chain of command and he said that he is the highest. I have nothing more to say, except that I will not waste my time and money with this store any time in the future.
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4 comments
Guest

The reason you cannot purchase a gift card with a gift card is because it's a gift card. Be mad at the person who gave you a gift card that you didn't want anyways and was trying to pawn it off on someone else.

Why should Target sell someone a gift card to be spent in their store so someone can buy another gift card with it that can be spent elsewhere. Gift cards have stipulations.

You use it to buy merchandise at the store or you regift the same gift card.

Guest

Not sure if it pertains to the issue, but is this card in store credit? If so, then there's your reason.

However, I'm not too sure when it comes to a regular Target gift cards.

Store credit, while on a card, is subject to conditions chosen by the store.

I don't know how Target works, but I know other retailers like Walgreens that allows you purchase gift cards with their gift card, but cannot with their store-credit W-card.

Guest

So, you CAN purchase a store card at Target...

but...

you CANNOT use a store card to make a purchase at Target because a manager, in this case His Honor - Saul, says No!

And, of course, he is the highest ranking person in the entire Target corporation.

Sounds like a GREAT DEAL to the rest of us!!!! Makes perfect sense at Target.

(Do I have to put the implied lol here, or can I just assume that we all are doing that after reading this account?)

Guest

What good is seeing words on a piece of paper? I've never understood retards who say "show me it in writing".

If the manager says it's not going to happen, it's not going to happen, period. Learn to accept no for an answer.

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cepb
map-marker Tampa, Florida

Major problem with Target.com customer service.

Target.com has a major problem with their customer service. I ordered on 11/22. Rather than fight the crowds on Black Friday, I ordered the toy from Target.com, along with several other items. I received my order in two separate shipments. The packing list in one of the boxes received on 11/26 listed the toy as being part of that shipment. However, the toy was not in the box. I immediately call Guest Services to report that I did not receive the toy I ordered even though it was listed on the packing slip. I spoke with a young man that hardly spoke English. He read his standard apology verbiage and told me he could help me. He stated that the item was still in stock and that it would be shipped to me. He said it should arrive around 12/3. He provided no other information. So I assumed that the item was on its way. By 12/6/2012, I started getting worried, so I called Guest Services again. It sounded like the same person I spoke with on 11/26. It was difficult to understand him. (After reading other reviews, I have concluded that their customer service reps are not in the US). I explained what had happened and he looked up the order. He stated that there was no record of my previous call. He asked if I was given a reference number and I told him no. He said he could refund what I paid for the toy. I advised him that I did not want a refund. I wanted the toy. He checked the inventory and told me the toy was no longer available on line, but it is available in the store. I told him the toy is no longer on sale. It was on sale both in the store and on line when I placed the order. If I go to the store now to purchase the toy, I will have to pay full price. There was nothing in his book of "lines" to answer this. I requested to speak to a supervisor. After several minutes, Rachael came on the line. She advised that the only thing she could do was to refund my money. I reiterated to her, that I did not want a refund. I want the toy at the price I order it. It was obviously available when my order was placed. It is Target.com's error that it was not included in the shipment. I advised her that when I called previously, I was told that the item was in stock and would be sent to me. She advised that they had to wait until my ship date had passed in case the item was shipped in a separate box (even though the packing slip said it was supposed to be in the box I received). But now the item is no longer available so all she can do is refund my money. She said she reviewed the file and did locate where I had called previously. I asked her what was documented in regards to that call. She said the documentation said that I was told that the item would be shipped after my ship date if it was still available and if not, I would be refunded my money. THAT IS NOT WHAT I WAS TOLD. Also, how was Target.com going to know if I received a later shipment if the item was supposed to be in the box I received? Rachael just kept repeating that all she could do was refund what I paid. I should have known better than to try and order from these people after going through a similar situation about a year ago.
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Loss:
$13
2 comments
Guest

Since you didn't learn a lesson a year ago, maybe this is the lesson you needed to become convinced that Target is not a company to be trusted. Please share this lesson with any of your friends and family.

Perhaps you can spare them of the problems you experienced.

everyone needs to be warned.

Guest

Boo, Hoo, Hoo, you didn't get your toy. They usually don't ship to kids.

Get your money back and buy a different toy.

Whoever you were going to give the toy to, won't know the difference in what you intended to give. There are many more important things to worry about than what kind of toy a kid gets.

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NeverShopAtTarget S
map-marker Waynesburg, Pennsylvania

Target/Unresolved Issue/Poor Customer Service

"Don't Order Anything From Target!!!!" I placed an order for over $200 online and didn't have to pay for shipping because of the value of my order. When the order arrived one of the items wasn't in the box that the packing slip said should be in the box. The other products were poorly packed which caused some minor dents and scratches. When I called the Target customer service department and informed them that I didn't receive the item and asked for them to ship it to me I was told they could refund what I paid for the item and that they would transfer me to someone who could reorder it for me and wave the shipping cost (because I shouldn't have to pay it). I was then transferred to Rashad (Targets SLT 2 Supervisor in their customer service department at their corporate office in Minnesota) who is, per Rashad, the highest level person on staff. With a poor attitude, Rashad told me I would have to reorder the item online and that he will NOT wave the shipping cost. I said "so, let me get this straight, I ordered and paid for an item that Target mistakenly didn't ship me and you want me to place a second order and pay for freight I shouldn't be charged for that you are unwilling to refund me even though it is your companies fault I have to reorder it.". Rashad said yes. I then asked to speak with his manager and he said boldly "I report to the clock". I repeated myself and Rashad said he is the only person I can speak with. I searched for another number to call to complain about the situation and ask for help and didn't find a number I could call. If they have one it's not in a place that is easily accessible. If you are looking for an overall good experience buying things online, I recommend you DON'T shop at Target.com. I'm convinced that Target will not address customer issues or take responsibility for their mistakes. Their customer service is the worst I've ever received in my life. I will NEVER shop at Target.com or in their stores for the rest of my life as a result of their poor customer service.
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Loss:
$260
2 comments
Guest

Get the district managers phone number

Guest

I so agree with you. Target is the worst place to shop if you expect to get what you ordered and follow up care after your purchase.

They are not going do anything but embarass and humiliate you for being a customer with a problem if you go looking for help after your purchase. :roll

Target should not be in the retail business. They have no problems selling merchandise, but expect that to be the end of their responsibilities. NEVER shop there.

They are HORRIBLE to their "guests"!! :( :(

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Anonymous
map-marker Bedford, New Hampshire

Terrible sales person

Hello, my name is eddie and I planned to buy a camera (Pentax wg-2) it was on clearance and after a week of research I decided I really would like to own this camera, so on my next paycheck I planned to go and pick one up. This is where the problems happened I was called into work and could not pick it up. In the end I asked my parents since they had planned to go to target, I asked them to pick it up since they could run out of stock at any moment. My parents go to target but the sign that I had seen for a lower price was gone and they asked a sales rep. If that was the price and without hesitation yet told them it was. My parents told me what had happened so I decided to check for myself and after somewhat arguing with a sales rep he checked the actual price and I was right it was on clearance, so I asked if they had any in stock and he check and Said no, I then asked the service desk if they had any in stock and they said they had it at the beginning of the day, so if the sign was there and the sales rep wasn't a *** I could have gotten the camera I wanted very much, as well as the sales rep was no help in saying no stores in my location had the camera but when I check only a few at a larger distance from me had an ample amount but he did not inform me. This complaint probably won't do anything and doesnt matter so I dot even know why I am writing it have a good day target sucks.
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7 comments
Guest

The target system only lets us check stores in the close surrounding location in the district. It does NOT check surrounding districts because it will take the system longer to load.

Guest

Things sell. Clearance items sell faster.

There is no guarantee how long an item will stay in stock. Sounds like you waited quite a while to make your purchase. Sounds like the clearance sign fell off and the old price sign was up. That happens when customers are handling products a lot and/or intentionally take the sign off of it.

If your parents asked someone who doesn't work in that department if a price is correct they're going to look at the sign and say yes. Sounds to me like there was some miscommunication or lack of communication somewhere there.

I would've taken the sign, which usually has the barcode, to a scanner and scanned it or even to a register to verify it since I knew the product had been clearanced. Really, the best bet would've been you going in there to purchase it since it was something you wanted so much and knew so much about.

Guest

Well, you wouldn't be able to get it anyway because if it truly was clearance target policy states that any clearance cannot be put on hold. Also, when you check online the system doesn't update for 24 hours.

In the PDA's it's accurate when an item is sold. Don't get your panties in such a twist

Guest

Glad to see that you did decide to write this report.

Basically, what I got out of it is: Terrible clerk. Then your parents got run around. Then you got run around. Then:

TARGET SUCKS.

Seems simple enough and was clear.

Pretty sure I got it. Thanks

Andrea Ahw

They are out. Get over it. And prices are allowed to go up or down as the company sees fit.

Guest
reply icon Replying to comment of Andrea Ahw

My goodness, LadyScot. You need to stop reading these reviews and get over it yourself. Calm down.

Andrea Ahw
reply icon Replying to comment of Guest-617457

No, people need to stop complaining about *** ***.

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